Commercial terms governing project advance deposits, cancellation conditions, monthly retainers, and billing rules at RA NEXUS.
A mandatory 50% advance deposit is required prior to the initiation of any project or service module. Because internal resources, engineering hours, and operational setups are assigned immediately upon project confirmation, all initial 50% advance deposits are strictly non-refundable once work has commenced.
For all ongoing monthly retainer contracts (including digital marketing, optimization services, maintenance, and platform support), a mandatory 50% advance (or 100% upfront monthly payment) must be settled prior to the start of each service cycle. Payments for monthly retainers are non-refundable once the billing cycle begins.
Once a project milestone is reviewed and approved by the Client, the payment associated with that milestone is final and non-refundable. Final deployment assets or code releases will only occur upon receipt of 100% full invoice clearance.
If a Client cancels an active agreement prior to completion:
• The initial 50% advance deposit is retained by RA NEXUS to cover initial work and resource allocation.
• If completed work at the time of cancellation exceeds the 50% advance value, the Client will be billed for actual work completed up to the date of cancellation notice.
All financial terms and billing adhere to Indian GST laws. Statutory taxes remitted to government authorities cannot be refunded.
This Refund & Cancellation Policy is governed by the laws of India. All disputes regarding payments or billing are strictly subject to the exclusive jurisdiction of the Courts in Pudukkottai, Tamil Nadu (Pudukkottai Judiciary).
For billing queries, contact connect@ranexus.in.
